1) Where can I get one?
Answer- We have several distributors including online resellers, breeders, pet shops, and veterinarians; all have access to our wheels! Simply request if they can order you a "toy go round" cat exercise wheel, or have them contact us.
phone 1-949-916-2900
USA residents can buy direct from the Cat Wheel Company a "second" with a slight imperfection which will have a scratch or minor bubbles in the plastic wheel itself, but the wheel is completely functional and sound mechanical, for $349.00 DELIVERED!
Visit www.catwheelcompany.com/discounted
You can buy/check out from this page
Or, send us an email at info@catwheelcompany.com.
We are located in Southern California, USA.
2) Will my cat actually use your wheels?
Answer- All cats have the ability to use our wheels. Although not all cats will initially and voluntarily start running the second you take the wheel out of the box. Just like people, cats have different personalities and different things that motivate them. Typically a cat that likes to get into trouble or one that is very curious and rambunctious will voluntarily start using our wheels while some cats need to know that the wheel is something that brings a reward after use. And still, some cats just need plain good old-fashioned training.
How do I train my cat?
We provide a laser light to have your cat chase the light, then point the light on the running track. Do not allow the wheel to spin freely until your cat warms up to the toy.
And/or , visit this video site
http://www.youtube.com/watch?v=j0gy-9GL6WY
3) What is your warranty?
Answer- One year limited warranty. The bearing system is the only moving part on our wheels, and they last for years. However if for some rare reason the bearings should malfunction, we would replace the whole neck piece. As for the rest of the wheel, it is made of high strength steel and industrial plastic components. So any damages would be considered misuse and would not be covered in our warranty.
4) What is your Guarantee?
Answer- The typical house cat is considered a wild/domestic animal. We cannot guarantee the performance of our customers pets. A cat that is not inclined to use our wheels or one that is requiring additional training would not constitute a valid reason for a return or an exchange. Although, if you cat continues not to use the wheel after 90 days, we will allow a return of your full payment less a 15% re-stocking charge.
5) What about shipping to Europe or Canada?
Answer- UK and Europe :
contact via email catwheeluk@ntlworld.com
distributor located in northern UK
We ship to Canada regularly without duty; shipping cost from California to Canada approx. $140.00 (USD)
We can ship to any country, but the buyer is responsible for any taxes and duty. Just provide your address and we can reply with a quote for shipping.
At this time our products are surfacing at pet stores and breeders throughout the world.
USA phone contact information- 1-949-916-2900
